Ajoy K Guha - Associates - Corporate Consulting & Training Ajoy K Guha - Associates - Corporate Consulting & Training Ajoy K Guha - Associates - Corporate Consulting & Training
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How to Provide after-Sales-Service-to retain customers & create more sales (2 Days)

About The Programme
Customer means business. Customer means profit. Customer means Cash flow. Customer means Growth. Peter Drucker said 25 years ago ‘The purpose of the business is to attract and retain a customer’. After Sales Service management is one such activity that helps a corporate not only to retain customers but has a direct impact on the image of the company.

After Sales Service Management is one workshop that addresses the most critical issue facing a manufacturing companies today: integration – the identification and solution of problems that cross organizational boundaries – and, perhaps more importantly, the continuous search for ways to solve these problems faster and more effectively!

This workshop on After Sales Service will guide you through the specific steps to achieve this mission and manage the service business for frontline impact, continuous customer satisfaction, and peak productivity – all for maximum profitability.

Objectives
Responsive, consistent, and effective field service is needed to support even the best products, and only organizations driven by quality service will attract new and loyal customers in the current competitive marketplace. The theme of the workshop is that field service organizations can achieve customer satisfaction performance breakthroughs.


 
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